In any case, the glitch only affected USB connection, and I was able to make the scanner work using WiFi connection even without the patch. My personal laptop using Windows 10 Home still works with the scanner, but I am not sure if it is just because I use my personal laptop infrequently and maybe it has not yet downloaded the MS #1803 update yet. I had the problem with my work laptop using Windows 10 Pro. For some reason the tech guy couldn't get the email with the zipped patch file to come through my email (both work and versions), so he finally emailed me a link to a WeTransfer site, which worked. Don't know why they don't put it on their website as a download. Step 1: In your system, click on the Printer icon. So, follow these steps in sequence to make the scanner work. Disabling the Scan to Computer feature may result in refreshing the scanner. Xerox worked with Microsoft to create a patch called win10_rs4_patch_220618 which Xerox technical support can send you. Sometimes, disabling the Scan to Computer feature may help you bring out the Scan operation for the document again after some time. Turns out Microsoft did an update #1803 in early May, 2018 which somehow broke the ability to use the scanner via USB cable if your computer is using Windows 10. Updated: I contacted Xerox technical support.
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